Order Cancellation & Order Modification Policy

We understand that plans may change after an order is placed. To provide the best possible customer experience while maintaining an efficient production process, we offer the following flexible cancellation and order modification policy.

1. Order Cancellation

Customers may request to cancel an order at any time by contacting our Customer Support team and providing their order number.

Refunds will be issued based on the current processing stage of the order:

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider or financial institution.

2. Order Modifications

Customers may request changes to the following information:

• Recipient's name

• Shipping address

• Phone number

• Email address

• Personalization details (name, date, message, etc.)

• Product color, size, or design (subject to availability)

Modification requests are handled according to the order status:

• Before production begins: Changes are free of charge.

• During production: We will do our best to accommodate the request if production has not progressed too far. Additional charges may apply if changes require extra materials or labor. Any additional costs will be communicated for approval before processing.

• After production is completed or the order has been handed over to the shipping carrier: No further modifications can be made.

3. Personalized & Print-on-Demand Products

For personalized or made-to-order products, we kindly ask customers to carefully review all customization details before completing their purchase.

While we will always do our best to assist with changes, once production has begun, manufacturing costs have already been incurred. Therefore, refunds will follow the cancellation policy outlined above.

4. How to Submit a Request

To request an order cancellation or modification, please contact our Customer Support team and provide:

• Order number

• Customer name

• Email address or phone number used for the order

• Details of your cancellation or requested changes

Our team will review your request and respond as quickly as possible.

5. Important Notes

• Refund eligibility is determined by the actual production status of the order at the time your request is received.

• If an order has already been transferred to the shipping carrier, any requests to change the shipping address or delivery information will depend on the carrier's capabilities and may incur additional fees.

• If delivery cannot be completed due to incorrect information provided by the customer, any applicable shipping or handling costs may be deducted from the refund amount.

6. Refused Deliveries & Delivered Orders

The 50% refund policy applies only when a cancellation request is made after the order has been handed over to the shipping carrier but before it has been successfully delivered.

If a customer refuses delivery or requests a refund after the order has been successfully delivered, please visit Refund & Replacement page for more details.

We are committed to providing excellent customer service and will always do our best to assist customers while ensuring a fair balance between customer satisfaction and production costs.